1st Steps Troubleshooting List
| Problem | Solution |
|---|---|
| Does not boot / white screen / black screen | Check Won’t boot and Config Menu. |
| Only turn on once after flashing | Flashing with DFU only make the firmware go to RAM. You need to flash to the SPI flash once again(with regular flash methods) |
| Crash / Guru Meditation. | Try Full reset. If still does not work, try Updating the Xilinx CPLD on hackrf board. If nothing works, report an issue on GitHub. |
| Freeze when launch specific app (but no crash or Guru Meditation) | It’s mostly from power part. Try: -Full charge -Change battery -Plug into a reliable power source -Change battery -Change at least 5 cables -Remove addon board if plugged in |
| No splash screen / No time & date / Touchscreen does not work / Status bar i con disappeared / Backlight timeout abnormal / Encoder dial abnormal | Check settings. |
| It says xxx missing / can’t find xxx / xxx read error / xxx is outdated / xxx empty or you can’t see xxx. | Make sure SD card contents matches your firmware version. |
| Apps are missing or greyed out after upgrading. | Make sure sdcard contents matches your firmware version, particularly the external APPS folder, and make sure you correctly put the sdcard contents. |
hackrf_info says “Hardware does not appear to have been manufactured by Great Scott Gadgets” |
It’s because you have a Hackrf clone instead of original from GSG. If you believe it’s a mistake, contact the seller or GSG official support. |
| Unexpected spike on my waterfall / IQ / spectrum. | It’s either a DC offset or noise from power. For reducing the noise, try using the internal battery. For DC offset, there’s nothing you can do, however it’s normal on SDR. |
| My computer can’t see my HackRF | Try at least 5 different cables. If you are on Windows, try to install drivers in release package. Also try your luck with Zadig. If not working, try on a Linux machine (exclude Ubuntu) |
| My sound board app can’t see the files i putted in, but my fileman app can | folow Soundboard to make correct file |
| Screen went black when transmit / replay | Check Stealth Mode |
| Fail / freeze when recording / Can’t see files even if I correctly put sdcard content | Make sure your sdcard is FAT32 format, and make sure it’s a branded one with acceptable quality |
| My GPS-Simulation Doesn’t work. / My bluetooth doesn’t work. | Most modern devices use cellular to verify GPS. Make sure your devicce is vuln to gps-sim. Go to Settings - Radio, and make sure the “Reference Source” says “External”. If not, then check the last checkbox and see if it’s getting better. |
| Charging is very slow | Check the following things: - Try at least 5 cables. - Use a good adapter, for example a 5V1A branded adapter - Don’t use computer or laptop or similar thing to charge. |
| How to turn on/off | One of these may turn on and another may turn off: - Single press the knob - Double press the knob - Long press the knob - Plug in USB cable - Unplug USB cable |
| Replay app show empty list | You didn’t press correct button. Check wiki |
| Issues related to sdcard | - use BRANDED sdcard from reliable seller. - Use FAT32 format - correctly put sdcard content which matches your firmware versions |
| DFU suffix CRC doesn’t match / Cannot open DFU device | If you are on Windows, try to install drivers in release package. Also try your luck with Zadig. If not working, try on a Linux machine (exclude Ubuntu) |
| Screen backlight never turned off automatically even I correctly set the timeout count | Auto set threshold, follow this: https://github.com/portapack-mayhem/mayhem-firmware/wiki/Settings#touchscreen-threshold |
| Issue that related to dial/knob/encoder | Go to setting, try all the dial sensitivity and rate multiplier |
| Something else | Check more Troubleshooting topics on the sidebar |